Is my information secure on this website?
OwnLifeYoga believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at ownlifeyoga.com to protect the information we have collected on the website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.
We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.
For more information and to read our full Privacy Policy, visit ownlifeyoga.com/policies/privacy-policy.
How do I use a promotional code?
You will find the option to enter a promo code in the order summary portion during checkout. Look for the section labeled "Discount Code" click that, type or paste the discount code and click "Apply". Discount will be applied then.
What are the restrictions on promotional codes?
Unless otherwise specified, promo codes are one time use only and can not be combined with any other discount, promo code, or special offer. Promo codes are subject to change without notice. Promo codes may be limited to specific styles and price points. Promo codes may have a limited time use or, expiration date and must be redeemed within a OwnLifeYoga online account.
For questions regarding what your promotional code can or cannot be used with please contact us and we will be happy to help.
Do I need an account to place an order on ownlifeyoga.com?
A OwnLifeYoga online account is not required to complete an order. We do, however, recommend creating your account for easy and convenient management of your online orders as well as exclusive offers and discounts.
What is my order status?
You will receive an email update with tracking information once your order has shipped. You are also able to log into your OwnLifeYoga online account and check order status under "my orders". If you have not received your tracking email, please contact us and we are happy to help!
How do I modify or cancel my order?
To provide the fastest delivery to our customers, orders are immediately sent for processing. For modification or cancelation of order, please contact us as soon as possible. Please note that, orders can not be modified or canceled once the shipment is done.
Can I receive a price adjustment?
Currently, we do not offer price adjustments. We appreciate your understanding and support, and we hope you find something you love!
Why was all or part of my order cancelled?
All orders are subject to product availability. In the rare occasion that an item/items are canceled on your order, you will be notified. We will adjust your order and final purchase price.
Does OwnLifeYoga offer price match?
At this time, OwnLifeYoga does not offer any price match guarantee.
My order status says delivered but I haven't received it, what should I do?
OwnLifeYoga will provide a tracking number once your order ships. You will want to keep track of your shipment and make any necessary arrangement to receive your package. OwnLifeYoga is not responsible for lost or stolen packages once a delivery has been successfully completed. If you feel your package may be lost or stolen, please contact us immediately to file a lost package claim.
When will my order ship?
Orders usually leave our warehouse the same day but please allow 1-3 days for the update of our delivery system sometimes. Arrival times may vary depending on your location and delivery service.
Due to potential carrier delays, you may see your package in a city or in the same status for a few days. Please allow an additional 2-5 days for your order to be delivered.
When will my order be delivered?
Free shipping (3-12 days)
During high volume shipping (holidays) please allow up to 7 days for your order to completely process for shipment.
What to do if I have received an incorrect item?
We are so sorry if you have received an incorrect piece! Please contact us and we will quickly correct this! Exchange or refund are available depends on specific circumstances.
How do I request a return?
Requesting a return is simple!
1. Log in to your account.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the item that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return label. After the product is returned, you receive a refund.
Can I return or exchange a Final Sale item?
Final sale items cannot be returned or exchanged. If you have any questions regarding sizing, please reach out to us before placing your Final Sale purchase.
How can I return the items?
We are focused on you being more than just satisfied but happy and excited about your purchase. We are here to help so please do reach out to us with any issues.
Return requests must be submitted within 30 days from delivered date. All returned items must be unwashed and with the original tags attached.
* Before return, it is preferable to contact us first at support@ownlifeyoga.com.
* Please contact us if you have received a damaged item so we can remedy that immediately.
When will I receive my redund?
Please allow up to 15 days, from the day you ship your return item, for your return to be processed. Your return tracking number is the best way to confirm your return has been successfully delivered to our warehouse.